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Greater Bridgeport Transit

Drivers are courteous and helpful

 
Choices (Score) Percentage Count
  Total 140
  Avg Score 3.0
Never (5)
10.71%
15
Rarely (4)
20.71%
29
Sometimes (3)
34.29%
48
Usually (2)
24.29%
34
Always (1)
10.00%
14

The drivers operate the buses safely.

 
Choices (Score) Percentage Count
  Total 140
  Avg Score 2.3
Never (5)
7.14%
10
Rarely (4)
5.71%
8
Sometimes (3)
24.29%
34
Usually (2)
35.00%
49
Always (1)
27.86%
39

The bus stops are marked and well kept.

 
Choices (Score) Percentage Count
  Total 140
  Avg Score 2.7
Never (5)
12.86%
18
Rarely (4)
12.86%
18
Sometimes (3)
22.86%
32
Usually (2)
32.86%
46
Always (1)
18.57%
26

My ride is comfortable

 
Choices (Score) Percentage Count
  Total 130
  Unanswered 10
  Avg Score 2.6
Never (5)
5.38%
7
Rarely (4)
13.08%
17
Sometimes (3)
31.54%
41
Usually (2)
37.69%
49
Always (1)
12.31%
16

It is easy to reach customer service representative when I have a comment or complaint.

 
Choices (Score) Percentage Count
  Total 130
  Unanswered 10
  Avg Score 3.5
Never (5)
39.23%
51
Rarely (4)
17.69%
23
Sometimes (3)
13.08%
17
Usually (2)
17.69%
23
Always (1)
12.31%
16

The buses are on time

 
Choices (Score) Percentage Count
  Total 140
  Avg Score 3.4
Never (5)
24.29%
34
Rarely (4)
21.43%
30
Sometimes (3)
30.71%
43
Usually (2)
15.00%
21
Always (1)
8.57%
12

The buses are clean inside.

 
Choices (Score) Percentage Count
  Total 140
  Avg Score 2.9
Never (5)
14.29%
20
Rarely (4)
10.00%
14
Sometimes (3)
35.00%
49
Usually (2)
32.14%
45
Always (1)
8.57%
12

The bus shelters are clean and well kept.

 
Choices (Score) Percentage Count
  Total 140
  Avg Score 2.8
Never (5)
13.57%
19
Rarely (4)
14.29%
20
Sometimes (3)
27.14%
38
Usually (2)
28.57%
40
Always (1)
16.43%
23

The schedules are easy to read.

 
Choices (Score) Percentage Count
  Total 130
  Unanswered 10
  Avg Score 2.3
Never (5)
6.92%
9
Rarely (4)
11.54%
15
Sometimes (3)
16.15%
21
Usually (2)
36.92%
48
Always (1)
28.46%
37

It is easy to reach a customer service representative when I have a question about the bus schedules

 
Choices (Score) Percentage Count
  Total 130
  Unanswered 10
  Avg Score 3.3
Never (5)
33.85%
44
Rarely (4)
16.15%
21
Sometimes (3)
16.92%
22
Usually (2)
15.38%
20
Always (1)
17.69%
23

I can find a seat

 
Choices (Score) Percentage Count
  Total 140
  Avg Score 2.6
Never (5)
7.14%
10
Rarely (4)
10.00%
14
Sometimes (3)
30.00%
42
Usually (2)
40.71%
57
Always (1)
12.14%
17

The buses are clean outside.

 
Choices (Score) Percentage Count
  Total 140
  Avg Score 2.4
Never (5)
8.57%
12
Rarely (4)
7.86%
11
Sometimes (3)
22.14%
31
Usually (2)
42.14%
59
Always (1)
19.29%
27

The buses are clean outsideThe buses go where I need to go.

 
Choices (Score) Percentage Count
  Total 130
  Unanswered 10
  Avg Score 2.3
Never (5)
4.62%
6
Rarely (4)
10.77%
14
Sometimes (3)
23.85%
31
Usually (2)
34.62%
45
Always (1)
26.15%
34

I am happy with the bus service.

 
Choices (Score) Percentage Count
  Total 130
  Unanswered 10
  Avg Score 3.5
Never (5)
30.77%
40
Rarely (4)
23.08%
30
Sometimes (3)
22.31%
29
Usually (2)
15.38%
20
Always (1)
8.46%
11

How Are We Doing? - Detailed Results

Jul 26, 2017 · 10:25 PM