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Greater Bridgeport Transit

Drivers are courteous and helpful

 
Choices (Score) Percentage Count
  Total 170
  Avg Score 3.0
Never (5)
10.59%
18
Rarely (4)
21.76%
37
Sometimes (3)
34.12%
58
Usually (2)
24.71%
42
Always (1)
8.82%
15

The drivers operate the buses safely.

 
Choices (Score) Percentage Count
  Total 170
  Avg Score 2.4
Never (5)
8.82%
15
Rarely (4)
7.06%
12
Sometimes (3)
23.53%
40
Usually (2)
32.94%
56
Always (1)
27.65%
47

The bus stops are marked and well kept.

 
Choices (Score) Percentage Count
  Total 170
  Avg Score 2.7
Never (5)
10.59%
18
Rarely (4)
13.53%
23
Sometimes (3)
26.47%
45
Usually (2)
31.18%
53
Always (1)
18.24%
31

My ride is comfortable

 
Choices (Score) Percentage Count
  Total 158
  Unanswered 12
  Avg Score 2.6
Never (5)
5.06%
8
Rarely (4)
15.19%
24
Sometimes (3)
29.75%
47
Usually (2)
37.97%
60
Always (1)
12.03%
19

It is easy to reach customer service representative when I have a comment or complaint.

 
Choices (Score) Percentage Count
  Total 158
  Unanswered 12
  Avg Score 3.6
Never (5)
37.97%
60
Rarely (4)
20.89%
33
Sometimes (3)
13.92%
22
Usually (2)
16.46%
26
Always (1)
10.76%
17

The buses are on time

 
Choices (Score) Percentage Count
  Total 170
  Avg Score 3.4
Never (5)
25.29%
43
Rarely (4)
21.18%
36
Sometimes (3)
31.76%
54
Usually (2)
14.71%
25
Always (1)
7.06%
12

The buses are clean inside.

 
Choices (Score) Percentage Count
  Total 170
  Avg Score 2.9
Never (5)
12.94%
22
Rarely (4)
10.59%
18
Sometimes (3)
35.29%
60
Usually (2)
30.59%
52
Always (1)
10.59%
18

The bus shelters are clean and well kept.

 
Choices (Score) Percentage Count
  Total 170
  Avg Score 2.8
Never (5)
11.18%
19
Rarely (4)
15.88%
27
Sometimes (3)
29.41%
50
Usually (2)
28.82%
49
Always (1)
14.71%
25

The schedules are easy to read.

 
Choices (Score) Percentage Count
  Total 158
  Unanswered 12
  Avg Score 2.3
Never (5)
5.70%
9
Rarely (4)
10.76%
17
Sometimes (3)
19.62%
31
Usually (2)
36.71%
58
Always (1)
27.22%
43

It is easy to reach a customer service representative when I have a question about the bus schedules

 
Choices (Score) Percentage Count
  Total 158
  Unanswered 12
  Avg Score 3.3
Never (5)
31.65%
50
Rarely (4)
17.09%
27
Sometimes (3)
19.62%
31
Usually (2)
16.46%
26
Always (1)
15.19%
24

I can find a seat

 
Choices (Score) Percentage Count
  Total 170
  Avg Score 2.6
Never (5)
5.88%
10
Rarely (4)
10.00%
17
Sometimes (3)
29.41%
50
Usually (2)
44.12%
75
Always (1)
10.59%
18

The buses are clean outside.

 
Choices (Score) Percentage Count
  Total 170
  Avg Score 2.4
Never (5)
7.06%
12
Rarely (4)
7.65%
13
Sometimes (3)
22.35%
38
Usually (2)
40.59%
69
Always (1)
22.35%
38

The buses are clean outsideThe buses go where I need to go.

 
Choices (Score) Percentage Count
  Total 158
  Unanswered 12
  Avg Score 2.2
Never (5)
3.80%
6
Rarely (4)
8.86%
14
Sometimes (3)
22.15%
35
Usually (2)
36.71%
58
Always (1)
28.48%
45

I am happy with the bus service.

 
Choices (Score) Percentage Count
  Total 158
  Unanswered 12
  Avg Score 3.6
Never (5)
32.28%
51
Rarely (4)
22.78%
36
Sometimes (3)
23.42%
37
Usually (2)
14.56%
23
Always (1)
6.96%
11

How Are We Doing? - Detailed Results

May 23, 2018 · 6:47 AM