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Greater Bridgeport Transit

Drivers are courteous and helpful

 
Choices (Score) Percentage Count
  Total 176
  Avg Score 3.0
Never (5)
10.23%
18
Rarely (4)
21.59%
38
Sometimes (3)
34.09%
60
Usually (2)
25.00%
44
Always (1)
9.09%
16

The drivers operate the buses safely.

 
Choices (Score) Percentage Count
  Total 176
  Avg Score 2.4
Never (5)
8.52%
15
Rarely (4)
6.82%
12
Sometimes (3)
23.86%
42
Usually (2)
32.95%
58
Always (1)
27.84%
49

The bus stops are marked and well kept.

 
Choices (Score) Percentage Count
  Total 176
  Avg Score 2.7
Never (5)
10.80%
19
Rarely (4)
13.64%
24
Sometimes (3)
26.70%
47
Usually (2)
31.25%
55
Always (1)
17.61%
31

My ride is comfortable

 
Choices (Score) Percentage Count
  Total 163
  Unanswered 13
  Avg Score 2.6
Never (5)
5.52%
9
Rarely (4)
14.72%
24
Sometimes (3)
30.06%
49
Usually (2)
37.42%
61
Always (1)
12.27%
20

It is easy to reach customer service representative when I have a comment or complaint.

 
Choices (Score) Percentage Count
  Total 163
  Unanswered 13
  Avg Score 3.6
Never (5)
38.04%
62
Rarely (4)
22.09%
36
Sometimes (3)
13.50%
22
Usually (2)
15.95%
26
Always (1)
10.43%
17

The buses are on time

 
Choices (Score) Percentage Count
  Total 176
  Avg Score 3.4
Never (5)
24.43%
43
Rarely (4)
21.02%
37
Sometimes (3)
33.52%
59
Usually (2)
14.20%
25
Always (1)
6.82%
12

The buses are clean inside.

 
Choices (Score) Percentage Count
  Total 176
  Avg Score 2.9
Never (5)
12.50%
22
Rarely (4)
10.80%
19
Sometimes (3)
36.36%
64
Usually (2)
30.11%
53
Always (1)
10.23%
18

The bus shelters are clean and well kept.

 
Choices (Score) Percentage Count
  Total 176
  Avg Score 2.8
Never (5)
11.36%
20
Rarely (4)
16.48%
29
Sometimes (3)
29.55%
52
Usually (2)
28.41%
50
Always (1)
14.20%
25

The schedules are easy to read.

 
Choices (Score) Percentage Count
  Total 163
  Unanswered 13
  Avg Score 2.3
Never (5)
6.13%
10
Rarely (4)
11.04%
18
Sometimes (3)
19.63%
32
Usually (2)
36.20%
59
Always (1)
26.99%
44

It is easy to reach a customer service representative when I have a question about the bus schedules

 
Choices (Score) Percentage Count
  Total 163
  Unanswered 13
  Avg Score 3.4
Never (5)
31.90%
52
Rarely (4)
17.79%
29
Sometimes (3)
19.63%
32
Usually (2)
15.95%
26
Always (1)
14.72%
24

I can find a seat

 
Choices (Score) Percentage Count
  Total 176
  Avg Score 2.6
Never (5)
5.68%
10
Rarely (4)
10.80%
19
Sometimes (3)
28.98%
51
Usually (2)
44.32%
78
Always (1)
10.23%
18

The buses are clean outside.

 
Choices (Score) Percentage Count
  Total 176
  Avg Score 2.4
Never (5)
6.82%
12
Rarely (4)
7.39%
13
Sometimes (3)
23.30%
41
Usually (2)
39.77%
70
Always (1)
22.73%
40

The buses are clean outsideThe buses go where I need to go.

 
Choices (Score) Percentage Count
  Total 163
  Unanswered 13
  Avg Score 2.3
Never (5)
4.29%
7
Rarely (4)
8.59%
14
Sometimes (3)
22.70%
37
Usually (2)
36.81%
60
Always (1)
27.61%
45

I am happy with the bus service.

 
Choices (Score) Percentage Count
  Total 163
  Unanswered 13
  Avg Score 3.6
Never (5)
32.52%
53
Rarely (4)
23.93%
39
Sometimes (3)
22.70%
37
Usually (2)
14.11%
23
Always (1)
6.75%
11

How Are We Doing? - Detailed Results

Aug 14, 2018 · 5:04 AM