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Greater Bridgeport Transit

Drivers are courteous and helpful

 
Choices (Score) Percentage Count
  Total 131
  Avg Score 2.9
Never (5)
9.16%
12
Rarely (4)
19.85%
26
Sometimes (3)
35.11%
46
Usually (2)
25.95%
34
Always (1)
9.92%
13

The drivers operate the buses safely.

 
Choices (Score) Percentage Count
  Total 131
  Avg Score 2.2
Never (5)
5.34%
7
Rarely (4)
6.11%
8
Sometimes (3)
25.19%
33
Usually (2)
34.35%
45
Always (1)
29.01%
38

The bus stops are marked and well kept.

 
Choices (Score) Percentage Count
  Total 131
  Avg Score 2.6
Never (5)
11.45%
15
Rarely (4)
12.98%
17
Sometimes (3)
22.14%
29
Usually (2)
34.35%
45
Always (1)
19.08%
25

My ride is comfortable

 
Choices (Score) Percentage Count
  Total 121
  Unanswered 10
  Avg Score 2.6
Never (5)
3.31%
4
Rarely (4)
14.05%
17
Sometimes (3)
30.58%
37
Usually (2)
39.67%
48
Always (1)
12.40%
15

It is easy to reach customer service representative when I have a comment or complaint.

 
Choices (Score) Percentage Count
  Total 121
  Unanswered 10
  Avg Score 3.5
Never (5)
38.84%
47
Rarely (4)
18.18%
22
Sometimes (3)
13.22%
16
Usually (2)
17.36%
21
Always (1)
12.40%
15

The buses are on time

 
Choices (Score) Percentage Count
  Total 131
  Avg Score 3.4
Never (5)
22.90%
30
Rarely (4)
22.90%
30
Sometimes (3)
30.53%
40
Usually (2)
15.27%
20
Always (1)
8.40%
11

The buses are clean inside.

 
Choices (Score) Percentage Count
  Total 131
  Avg Score 2.8
Never (5)
12.21%
16
Rarely (4)
9.92%
13
Sometimes (3)
35.88%
47
Usually (2)
33.59%
44
Always (1)
8.40%
11

The bus shelters are clean and well kept.

 
Choices (Score) Percentage Count
  Total 131
  Avg Score 2.7
Never (5)
11.45%
15
Rarely (4)
13.74%
18
Sometimes (3)
29.01%
38
Usually (2)
29.01%
38
Always (1)
16.79%
22

The schedules are easy to read.

 
Choices (Score) Percentage Count
  Total 121
  Unanswered 10
  Avg Score 2.3
Never (5)
4.96%
6
Rarely (4)
11.57%
14
Sometimes (3)
17.36%
21
Usually (2)
37.19%
45
Always (1)
28.93%
35

It is easy to reach a customer service representative when I have a question about the bus schedules

 
Choices (Score) Percentage Count
  Total 121
  Unanswered 10
  Avg Score 3.3
Never (5)
33.88%
41
Rarely (4)
14.88%
18
Sometimes (3)
18.18%
22
Usually (2)
15.70%
19
Always (1)
17.36%
21

I can find a seat

 
Choices (Score) Percentage Count
  Total 131
  Avg Score 2.6
Never (5)
5.34%
7
Rarely (4)
10.69%
14
Sometimes (3)
30.53%
40
Usually (2)
41.22%
54
Always (1)
12.21%
16

The buses are clean outside.

 
Choices (Score) Percentage Count
  Total 131
  Avg Score 2.4
Never (5)
6.87%
9
Rarely (4)
7.63%
10
Sometimes (3)
22.14%
29
Usually (2)
43.51%
57
Always (1)
19.85%
26

The buses are clean outsideThe buses go where I need to go.

 
Choices (Score) Percentage Count
  Total 121
  Unanswered 10
  Avg Score 2.3
Never (5)
2.48%
3
Rarely (4)
11.57%
14
Sometimes (3)
23.97%
29
Usually (2)
34.71%
42
Always (1)
27.27%
33

I am happy with the bus service.

 
Choices (Score) Percentage Count
  Total 121
  Unanswered 10
  Avg Score 3.5
Never (5)
29.75%
36
Rarely (4)
23.14%
28
Sometimes (3)
23.14%
28
Usually (2)
15.70%
19
Always (1)
8.26%
10

How Are We Doing? - Detailed Results

Apr 27, 2017 · 6:51 AM