Loading report ...

Greater Bridgeport Transit

Drivers are courteous and helpful

 
Choices (Score) Percentage Count
  Total 152
  Avg Score 3.0
Never (5)
10.53%
16
Rarely (4)
21.71%
33
Sometimes (3)
34.21%
52
Usually (2)
24.34%
37
Always (1)
9.21%
14

The drivers operate the buses safely.

 
Choices (Score) Percentage Count
  Total 152
  Avg Score 2.4
Never (5)
9.21%
14
Rarely (4)
5.92%
9
Sometimes (3)
23.68%
36
Usually (2)
32.89%
50
Always (1)
28.29%
43

The bus stops are marked and well kept.

 
Choices (Score) Percentage Count
  Total 152
  Avg Score 2.7
Never (5)
11.84%
18
Rarely (4)
13.16%
20
Sometimes (3)
24.34%
37
Usually (2)
32.24%
49
Always (1)
18.42%
28

My ride is comfortable

 
Choices (Score) Percentage Count
  Total 140
  Unanswered 12
  Avg Score 2.6
Never (5)
5.00%
7
Rarely (4)
14.29%
20
Sometimes (3)
30.71%
43
Usually (2)
38.57%
54
Always (1)
11.43%
16

It is easy to reach customer service representative when I have a comment or complaint.

 
Choices (Score) Percentage Count
  Total 140
  Unanswered 12
  Avg Score 3.5
Never (5)
38.57%
54
Rarely (4)
18.57%
26
Sometimes (3)
12.86%
18
Usually (2)
17.86%
25
Always (1)
12.14%
17

The buses are on time

 
Choices (Score) Percentage Count
  Total 152
  Avg Score 3.4
Never (5)
25.66%
39
Rarely (4)
21.05%
32
Sometimes (3)
30.92%
47
Usually (2)
14.47%
22
Always (1)
7.89%
12

The buses are clean inside.

 
Choices (Score) Percentage Count
  Total 152
  Avg Score 2.9
Never (5)
13.16%
20
Rarely (4)
11.18%
17
Sometimes (3)
35.53%
54
Usually (2)
30.92%
47
Always (1)
9.21%
14

The bus shelters are clean and well kept.

 
Choices (Score) Percentage Count
  Total 152
  Avg Score 2.8
Never (5)
12.50%
19
Rarely (4)
13.82%
21
Sometimes (3)
28.95%
44
Usually (2)
28.29%
43
Always (1)
16.45%
25

The schedules are easy to read.

 
Choices (Score) Percentage Count
  Total 140
  Unanswered 12
  Avg Score 2.3
Never (5)
6.43%
9
Rarely (4)
10.71%
15
Sometimes (3)
18.57%
26
Usually (2)
37.14%
52
Always (1)
27.14%
38

It is easy to reach a customer service representative when I have a question about the bus schedules

 
Choices (Score) Percentage Count
  Total 140
  Unanswered 12
  Avg Score 3.3
Never (5)
32.86%
46
Rarely (4)
15.71%
22
Sometimes (3)
17.14%
24
Usually (2)
17.14%
24
Always (1)
17.14%
24

I can find a seat

 
Choices (Score) Percentage Count
  Total 152
  Avg Score 2.6
Never (5)
6.58%
10
Rarely (4)
9.87%
15
Sometimes (3)
28.95%
44
Usually (2)
43.42%
66
Always (1)
11.18%
17

The buses are clean outside.

 
Choices (Score) Percentage Count
  Total 152
  Avg Score 2.4
Never (5)
7.89%
12
Rarely (4)
7.24%
11
Sometimes (3)
23.68%
36
Usually (2)
40.79%
62
Always (1)
20.39%
31

The buses are clean outsideThe buses go where I need to go.

 
Choices (Score) Percentage Count
  Total 140
  Unanswered 12
  Avg Score 2.3
Never (5)
4.29%
6
Rarely (4)
10.00%
14
Sometimes (3)
22.86%
32
Usually (2)
35.71%
50
Always (1)
27.14%
38

I am happy with the bus service.

 
Choices (Score) Percentage Count
  Total 140
  Unanswered 12
  Avg Score 3.6
Never (5)
32.14%
45
Rarely (4)
22.86%
32
Sometimes (3)
22.86%
32
Usually (2)
14.29%
20
Always (1)
7.86%
11

How Are We Doing? - Detailed Results

Oct 18, 2017 · 2:18 PM