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Greater Bridgeport Transit

Drivers are courteous and helpful

 
Choices (Score) Percentage Count
  Total 161
  Avg Score 3.0
Never (5)
10.56%
17
Rarely (4)
22.36%
36
Sometimes (3)
33.54%
54
Usually (2)
24.22%
39
Always (1)
9.32%
15

The drivers operate the buses safely.

 
Choices (Score) Percentage Count
  Total 161
  Avg Score 2.4
Never (5)
9.32%
15
Rarely (4)
6.21%
10
Sometimes (3)
23.60%
38
Usually (2)
33.54%
54
Always (1)
27.33%
44

The bus stops are marked and well kept.

 
Choices (Score) Percentage Count
  Total 161
  Avg Score 2.7
Never (5)
11.18%
18
Rarely (4)
12.42%
20
Sometimes (3)
25.47%
41
Usually (2)
31.68%
51
Always (1)
19.25%
31

My ride is comfortable

 
Choices (Score) Percentage Count
  Total 149
  Unanswered 12
  Avg Score 2.6
Never (5)
4.70%
7
Rarely (4)
15.44%
23
Sometimes (3)
29.53%
44
Usually (2)
38.93%
58
Always (1)
11.41%
17

It is easy to reach customer service representative when I have a comment or complaint.

 
Choices (Score) Percentage Count
  Total 149
  Unanswered 12
  Avg Score 3.6
Never (5)
38.93%
58
Rarely (4)
18.79%
28
Sometimes (3)
14.09%
21
Usually (2)
16.78%
25
Always (1)
11.41%
17

The buses are on time

 
Choices (Score) Percentage Count
  Total 161
  Avg Score 3.4
Never (5)
24.84%
40
Rarely (4)
21.12%
34
Sometimes (3)
31.06%
50
Usually (2)
15.53%
25
Always (1)
7.45%
12

The buses are clean inside.

 
Choices (Score) Percentage Count
  Total 161
  Avg Score 2.9
Never (5)
12.42%
20
Rarely (4)
10.56%
17
Sometimes (3)
36.65%
59
Usually (2)
30.43%
49
Always (1)
9.94%
16

The bus shelters are clean and well kept.

 
Choices (Score) Percentage Count
  Total 161
  Avg Score 2.8
Never (5)
11.80%
19
Rarely (4)
14.29%
23
Sometimes (3)
29.19%
47
Usually (2)
29.19%
47
Always (1)
15.53%
25

The schedules are easy to read.

 
Choices (Score) Percentage Count
  Total 149
  Unanswered 12
  Avg Score 2.3
Never (5)
6.04%
9
Rarely (4)
10.74%
16
Sometimes (3)
18.12%
27
Usually (2)
36.91%
55
Always (1)
28.19%
42

It is easy to reach a customer service representative when I have a question about the bus schedules

 
Choices (Score) Percentage Count
  Total 149
  Unanswered 12
  Avg Score 3.3
Never (5)
32.21%
48
Rarely (4)
15.44%
23
Sometimes (3)
19.46%
29
Usually (2)
16.78%
25
Always (1)
16.11%
24

I can find a seat

 
Choices (Score) Percentage Count
  Total 161
  Avg Score 2.6
Never (5)
6.21%
10
Rarely (4)
9.94%
16
Sometimes (3)
28.57%
46
Usually (2)
44.72%
72
Always (1)
10.56%
17

The buses are clean outside.

 
Choices (Score) Percentage Count
  Total 161
  Avg Score 2.4
Never (5)
7.45%
12
Rarely (4)
6.83%
11
Sometimes (3)
22.98%
37
Usually (2)
40.99%
66
Always (1)
21.74%
35

The buses are clean outsideThe buses go where I need to go.

 
Choices (Score) Percentage Count
  Total 149
  Unanswered 12
  Avg Score 2.3
Never (5)
4.03%
6
Rarely (4)
9.40%
14
Sometimes (3)
22.15%
33
Usually (2)
36.91%
55
Always (1)
27.52%
41

I am happy with the bus service.

 
Choices (Score) Percentage Count
  Total 149
  Unanswered 12
  Avg Score 3.6
Never (5)
32.21%
48
Rarely (4)
22.82%
34
Sometimes (3)
22.82%
34
Usually (2)
14.77%
22
Always (1)
7.38%
11

How Are We Doing? - Detailed Results

Feb 20, 2018 · 10:35 PM